Frequently Asked Questions

About Gifts

Q: Are the colors and styles of the gifts fixed?

A: The colors and styles of the gifts are random and may not match exactly with the sales page. Different outfits will make the doll look different, and this does not fall under the category of “goods not as described.”

Q: What gifts are included?

A: The gifts include:

• Wig (random color)
• Eyes (random color)
• Lingerie (random style)
• Gloves
• USB Heating Rod
• Vaginal Cleaning Tool

About Skin Tone

Q: Why does the doll’s skin tone look different in the sales images?

A: Different photographic environments may cause the doll’s skin tone to appear different in sales images. We only have two default skin tones: wheat and flesh. If you are unsure, please confirm the factory image with customer service before placing an order.

About Standing

Q: Can the doll stand?

A: Dolls with a height of 152cm and above can stand by default. For aesthetics, the feet of the dolls in stock are not installed with screws. Buyers need to install them themselves to make the doll stand (installation video available).

Q: What should I be aware of when using the doll?

A:

• Do not let the doll stand barefoot on the floor to avoid damaging the soles.
• Do not let the doll stand for extended periods; it is better to lay it flat or sit it down.
• If the doll is damaged due to the buyer’s actions, the company is not responsible for after-sales service.

Shipping Time

Q: How long is the shipping time?

A: It is normal for the package to be signed for within 5-15 days. If the tracking shows no movement for 3 days or more, please contact customer service immediately. Special circumstances (such as bad weather or pandemics) may cause shipping delays, and we will notify you promptly.

Overseas Warehouse Locations

Q: Where are the overseas warehouses located?

A: The overseas warehouses are located in:

• United States (Los Angeles)
• Europe (Czech Republic, Belgium, Spain)
• Canada (Vancouver)
• Australia (Sydney)
• Russia (Moscow)
• United Kingdom (Luton)

Return Policy

Q: Can I return the doll?

A: The doll is a personal item, and the warehouse does not accept returns if there are no quality issues after opening the package.

Q: What if the package is returned due to an address issue or refusal?

A: If the package is returned due to address issues or refusal (must be unopened and returned with the original tracking number), 30% of the order amount will be deducted upon receipt.

Q: Can I return the order after it has been shipped?

A: Once an order is shipped, it cannot be intercepted or returned.

About Doll Functions

Q: Do the dolls from overseas warehouses have additional functions?

A: Dolls from overseas warehouses are standard and do not have any additional functions. If you need extra features, they must be shipped from China. Please consult customer service for details.

Usage Precautions

Q: What if the doll becomes unusable?

A: If the doll becomes unusable due to customer use, it does not fall under the after-sales service category and cannot be returned.

Q: What if the doll’s skin is damaged?

A: If the doll’s skin is accidentally damaged, it can be repaired with a repair agent or regular glue.

Q: What should I be aware of when using the doll?

A: Please send the usage instructions to the buyer in advance. If the product is damaged due to improper operation by the customer, we cannot provide a warranty.

Q: What type of clothing is best for the doll?

A: Do not dress the doll in tight, dark-colored clothing to avoid staining the doll’s body. Stain removers can only remove small stains; large stains are difficult to remove. It is best to dress the doll in loose clothing or light-colored undergarments.