Eroticshopp is committed to providing you with the highest quality sexdolls and ensuring your satisfaction. We offer a 7-day return policy. lf youreceive a doll and are unsatisfied or no longer wish to keep it, you can applyfor a return within 7 natural days of receiving the doll through our website.Slide down for more about it.
Conditions of 7-Day Return Service
1. Buyers must apply for the return within 7 natural days after the deliverydate. Any requests made after this period will not be considered valid.
2. The client requesting for returns within 7 natural days shall pay a 20%handling fee of the order, plus shipping and return shipping fees.
3. Buyers must ensure that the packaging has not been opened, or ifopened, the sex doll and packaging have to remain unused andundamaged. Returns for dolls that cannot be resold will be rejected.
4. The verification process requires buyers to capture a video of the entireouter box, the original shipping label, and the interior of the box (ifopened), serving as evidence for the return. The video should be clear andsmooth for the reviewing team to examine.
5.Buyers must ensure that the returned sex doll and related accessories(such as heating rods, wigs, clothing, comb, cleaning tools, user manual,etc.) are intact and maintain their original quality and functionality, freefrom damage, staining, usage, or any other conditions. Upon receiving thedoll, we will conduct a thorough inspection to ensure it meets the returnrequirements, guaranteeing that it is the same as the product sent by theseller and is in good condition.
Note: lf the sex doll or its packaging has been confirmed as “damaged” or”being used” which makes it unable to be resale after our warehouse staff’sinspection (The images or videos of the inspection result will be provided),we will refuse to issue refunds. We also refuse to issue refunds if the dollgets damaged during transportation due to the customer’s inadequatepackaging.
6. Please ensure that the box is not damaged inside or outside whenreturning.lf the box is damaged, it must be replaced with an intact one.Kindly note that placing the doll in a damaged box during transportincreases the risk of damage. lf we receive a package with a damaged dollthat cannot be resold, we will be unable to issue a refund.
7. Our 7-day return policy applies only to orders shipped from our localwarehouses(including the US Warehouse, EU Warehouse, UK Warehouseand CA warehouse) to the following countries: The United States, Canadathe United Kingdom, EU countries, Mexico, Brazil, Chile, lsrael, Australia.South Korea, and Japan.Note: All factory-shipped, custom orders or orders from othercountries/regions do not qualify for the return service.
8. lf you no longer wish to keep the doll, please contact our customerservice promptly and refrain from damaging the product to ensureeligibility for the return.
How to apply for a 7-day return?
1. lf the buyer is dissatisfied or no longer needs the product upon receipt,please contact us and provide pictures and videos for inspection to obtainapproval.
2. Upon approval from us, the buyer can return the doll to our localwarehouse.The shipping costs must be paid on your own, as ourwarehouse does not accept any COD (cash on delivery) parcels.
3. After sending out the parcel, please be sure to provide us with thetracking number for verification.
4. Once our staff receives the parcel and confirms everything is in order, wewill promptly process your refund.
